Refund Policy

RETURNS


At Slayedbykeykey, we strive to provide our customers with high-quality products and excellent service. Please review our refund policy below for important information regarding returns and exchanges.

  • No Refunds: We do not offer refunds on any of our products unless the item received is not what was originally ordered. In such cases, please contact our customer service team within 7 days of receiving your order to arrange for a return and replacement.


SALE ITEMS

  • Final Sale: All promotional sale items, including BOGO (Buy One Get One), 50% OFF, and Buy One Receive a Free Gift promotions, are marked as final sale. These items are not eligible for return, exchange, or refund. Please ensure you review your order carefully before completing your purchase.


MISSING, DEFECTIVE, OR DAMAGED ITEMS

If you receive an order with missing, defective, or damaged items, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 7 days of receiving your order at keykey.gilbert97@gmail.com. Provide your order number and details of the issue.
  2. Documentation: Please include photos of the defective or damaged item(s) to help us assess the problem.
  3. Resolution: Once we have reviewed your case, we will offer a replacement or store credit as appropriate. We may request that you return the defective or damaged item(s) for further inspection.


ADDITIONAL INFORMATION

  • Processing Time: Please allow 5-7 business days for us to process any approved return or replacement.
  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (incorrect or defective item).
  • Final Decisions: Slayedbykeykey reserves the right to make the final decision on all returns, exchanges, and refunds.


We appreciate your understanding and cooperation. Our goal is to ensure you are satisfied with your purchase and confident in our products. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for shopping with Slayedbykeykey!